Contact information
Contact Information
Fashionnova provides customer support primarily by email. If you need assistance with an order, return, product question, shipment, delivery issue, website concern, or store policy, please contact us using the information below.
Customer Support Email
Website
Customer Support Hours
Our customer service team is available Monday through Friday, excluding public holidays.
We generally respond to email inquiries within 1–2 business days.
Certain requests may require additional investigation or processing time, including:
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Delivery investigations
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Payment or order verification
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Return inspections
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Refund reviews
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Carrier claims
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Complex order-related inquiries
We appreciate your patience while these matters are being reviewed.
Information to Include in Your Message
To help our customer service team review your request as efficiently as possible, please provide relevant information such as:
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Your order number
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Full name used when placing the order
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Email address associated with the order
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Product name
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Size or color, if applicable
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A clear explanation of your question or concern
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Relevant photographs or videos
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Tracking number or shipping information for delivery-related issues
Providing complete and accurate information can help reduce delays and allow us to assist you more effectively.
Return Requests
Please do not send merchandise back before receiving return authorization and return instructions from Fashionnova customer service.
The approved return address may be different from:
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The sender address shown on your parcel
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The original fulfillment address
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The warehouse or logistics facility used to ship your order
Packages sent to an unauthorized address may not be accepted or processed correctly.
To request a return or obtain the correct return instructions, please contact:
Please include your order number and the item or items you would like to return.
Shipping and Delivery Assistance
For questions involving:
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Order shipment status
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Tracking information
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Delivery delays
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Address issues
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Missing packages
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Damaged parcels
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Carrier-related problems
please contact:
When possible, include your order number and tracking number so our team can review the shipment more quickly.
Product and Order Questions
If you have questions before or after placing an order, our customer support team can assist with matters such as:
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Product information
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Size or fit questions
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Order status
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Order changes
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Payment verification
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Cancellation requests
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Return eligibility
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Refund status
Please note that order changes or cancellations cannot always be guaranteed once an order has entered processing or fulfillment.
Legal and Business Correspondence
Formal business inquiries and legal correspondence may be sent by email to:
Where postal correspondence is legally required, it may be directed to the applicable registered business address identified in our Legal Notice.
Communication by email does not replace any formal method of legal service that may be required under applicable law.
Contact Us
For general questions or customer service assistance, please contact:
Fashionnova
Website: fashionnova.fun
Email: support@fashionnova.fun
We recommend including your order number whenever your inquiry relates to an existing purchase.