Refund policy

Return & Refund Policy

At Fashionnova, customer satisfaction and a clear shopping experience are important to us. This Return & Refund Policy outlines the conditions for requesting a return, the requirements for eligible merchandise, responsibility for shipping costs, and the procedures we follow when processing refunds.

This policy does not exclude or limit any consumer rights that cannot legally be excluded or restricted under applicable law.

Return Window

Customers may request a return within 14 calendar days of the delivery date.

For orders delivered in separate shipments, the return period for each product begins on the date that particular item is shown as delivered.

After a return request has been reviewed and approved, customers should normally ship the authorized return within 14 calendar days of receiving the return instructions.

A return may be refused, delayed, or returned to the sender where permitted by applicable law if:

The parcel is returned without prior authorization
The merchandise is sent to an address that was not provided by our customer support team
The return is shipped after the applicable return period
Required order or return information is missing

The address printed on the original shipping package should not be used as the return address unless our customer service team specifically confirms that address in writing.

Conditions for Eligible Returns

Returned merchandise must generally remain in substantially the same condition as when it was delivered.

To qualify for a return, products should be:

Unworn
Unwashed
Unused
Free from stains, makeup, perfume, deodorant, smoke, pet hair, or other visible signs of use
Returned with original tags attached
Returned with any applicable hygiene seals intact
Returned with included accessories and original packaging where applicable
In a condition suitable for resale
Accompanied by valid proof of purchase

Customers may carefully try on clothing indoors to determine whether the size and fit are suitable.

Where allowed by applicable law, Fashionnova reserves the right to make an appropriate deduction from a refund when merchandise has lost value because it was handled beyond what would reasonably be necessary to inspect its fit, characteristics, or condition.

Items That Cannot Normally Be Returned

For hygiene, customization, or product-specific reasons, certain products may not qualify for return unless they are defective, incorrectly supplied, or applicable consumer law requires otherwise.

These products may include:

Underwear
Lingerie
Bodysuits
Intimate apparel that has been opened, worn, or tried on
Swimwear where the hygiene seal has been removed, damaged, or altered
Pierced earrings
Body jewelry
Other hygiene-sensitive products after opening
Personalized or customized merchandise
Altered merchandise
Made-to-order products
Gift cards
Digital or downloadable products
Merchandise clearly marked Final Sale before purchase

Nothing in this section affects mandatory consumer protections relating to defective, faulty, or materially misdescribed merchandise.

How to Start a Return

Before sending merchandise back, please contact our customer support team at:

support@fashionnova.fun

Your return request should include:

Your order number
The product or products you would like to return
The reason for the return request

Our team will review your request and, if the merchandise qualifies, provide return instructions and the appropriate authorized return address.

Please note that the authorized return facility may be different from the address printed on your original shipping package. Fashionnova may use different fulfillment, logistics, and return-processing facilities.

After your return has been authorized:

Securely package the merchandise.
Include any information requested in the return instructions.
Use a shipping service that provides tracking.
Keep your shipping receipt and tracking information until the return and refund have been fully completed.

Please do not send returns using cash-on-delivery (COD) services.

Fashionnova cannot accept responsibility for merchandise returned to an unauthorized address or for return shipments where delivery to the designated return facility cannot reasonably be verified.

Return Shipping Costs

When a return is requested for a customer-related reason, the customer will generally be responsible for the return shipping cost.

Customer-related reasons may include:

Change of mind
Ordering an incorrect size
Color preference
Style preference
Personal preference
Other reasons not resulting from an error by Fashionnova

Original shipping fees are generally non-refundable unless otherwise required under applicable law.

Our current shipping options are:

Standard Shipping

Orders under $60 USD: $8 USD
Orders of $60 USD or more: Free Standard Shipping

Express Shipping

$15 USD

If Express Shipping or another upgraded delivery service was selected when the order was placed, the additional shipping charge is generally non-refundable unless applicable law requires otherwise.

Where consumer law provides a statutory cancellation right that requires reimbursement of outbound delivery charges, Fashionnova will generally reimburse an amount equivalent to the least expensive standard shipping method available for the applicable order.

Incorrect, Damaged, or Defective Merchandise

We recommend inspecting your merchandise promptly after delivery.

Please contact us if you believe that you have received:

An incorrect product
A defective product
Merchandise that suffered material damage during shipping
An item that materially differs from the product description provided when you placed the order

Contact our customer service team at:

support@fashionnova.fun

For faster investigation, we recommend reporting the issue as soon as reasonably possible, preferably within 7 days of delivery.

When contacting us, please provide supporting information such as:

Your order number
Clear photographs of the merchandise
Photographs of the packaging
A photograph showing the shipping label
Photographs or video clearly demonstrating the reported issue

After reviewing the circumstances and available evidence, Fashionnova may provide an appropriate resolution, which can include:

Replacement merchandise
A prepaid return shipping label
Reimbursement of reasonable return shipping expenses
Repair, where appropriate
A partial refund
A full refund

If you believe your merchandise is defective, damaged, or incorrect, please contact us before paying to return the item yourself.

The recommended reporting period above is intended to help us investigate issues efficiently and does not limit mandatory consumer rights available under applicable law.

Colors, Measurements, and Product Appearance

Fashionnova makes reasonable efforts to ensure that product photographs, colors, measurements, and descriptions accurately represent the merchandise offered on our website.

However, minor differences may occur due to factors such as:

Screen or device display settings
Lighting conditions
Photography
Manufacturing or production variations
Manual measurement methods

Minor color differences or reasonable measurement variations consistent with the information provided on the product page or size guide are generally not considered manufacturing defects.

This provision does not apply when merchandise materially differs from the description provided at the time of purchase.

Exchanges

Direct exchanges may not be available for every product, size, color, or shipping destination.

In many cases, the quickest way to obtain a different product, size, or color is to return the original eligible merchandise and place a new order.

If a direct exchange is available, our customer support team will provide the relevant instructions and confirm product availability and any applicable shipping charges before the original merchandise is returned.

Refund Procedure

Once an authorized return has been delivered to our designated return facility, the merchandise will be inspected.

After the return passes inspection and is approved, the eligible refund will be issued to the original payment method used to place the order.

Fashionnova generally processes approved refunds within approximately 5–10 business days after inspection and approval.

Once we have issued the refund, additional processing time may be required by your bank, credit card issuer, or payment provider before the funds appear in your account.

Where permitted by applicable law, Fashionnova may wait to process a refund until either:

The returned merchandise has been received at the designated return facility; or
The customer provides reliable evidence demonstrating that the merchandise has been shipped to the authorized return address.

For orders purchased using discounts, promotional codes, bundle offers, or other promotions, the refund amount will generally be calculated using the amount actually paid for the returned merchandise.

If only part of a promotional order is returned, the original promotion may be recalculated where permitted by the promotion terms and applicable law.

Order Cancellations and Changes

If you need to request an order cancellation or modify information such as your:

Shipping address
Size
Color
Product selection

please contact us as soon as possible at:

support@fashionnova.fun

We will make reasonable efforts to accommodate your request if the order has not yet entered processing or fulfillment.

However, we cannot guarantee that an order can be modified or canceled after it has been submitted.

Once an order has entered fulfillment or has been shipped, we may no longer be able to make changes. In that situation, eligible merchandise may need to be returned through our standard return procedure after delivery.

Any mandatory cancellation rights provided by applicable consumer law remain unaffected.

Late or Missing Refunds

If Fashionnova has confirmed that your refund has been issued but the funds have not yet appeared in your account, please allow sufficient time for your financial institution to process the transaction.

You may also contact your: