Shipping policy

Shipping Policy

This Shipping Policy explains how orders placed through fashionnova.fun are processed, shipped, and delivered. It also covers estimated delivery timeframes, shipping charges, tracking updates, customs responsibilities, address issues, and other delivery-related matters.

Unless specifically stated otherwise, all processing and shipping estimates are calculated in business days and exclude weekends and public holidays.

Shipping Destinations

Fashionnova currently ships to the countries and regions that are available for selection during checkout.

If your destination cannot be selected or your address cannot be accepted during checkout, we are unable to ship to that location at that time.

Certain shipping methods, carriers, or products may also be unavailable for addresses such as:

Military or diplomatic addresses
P.O. boxes
Remote or difficult-to-service locations
Restricted territories
Areas outside the service network of our available carriers

The shipping methods available for your specific order and destination will be displayed during checkout.

Order Processing Time

Most Fashionnova orders are prepared for shipment within 1–3 business days after:

Payment has been successfully authorized
Any required payment verification or fraud review has been completed
The shipping and order information has been validated

Processing may require additional time during periods such as:

Major sales or promotional events
Holiday seasons
Periods of unusually high order volume
Inventory checks
Payment or security reviews
Preparation of special-order or customized merchandise

Please note that processing time is separate from shipping transit time.

The estimated delivery period begins after your order has been dispatched.

Estimated Delivery Time

Our typical estimated transit times after shipment are:

Shipping Method	Estimated Transit Time
Standard Shipping	6–12 business days
Express Shipping	4–8 business days

These timeframes are estimates rather than guaranteed delivery dates.

The delivery estimate shown during checkout or on a particular product page may differ depending on:

Destination
Product availability
Shipping carrier
Fulfillment location
Delivery service selected

If a specific shipping estimate is provided for your order, that estimate should be used as the applicable delivery reference.

Delivery may occasionally be delayed by events outside Fashionnova's reasonable control, including:

Customs clearance
Extreme weather
Carrier disruptions
Seasonal shipping volume
Local delivery conditions
Transportation interruptions
Public holidays
Natural disasters
Other force majeure events

Shipping Charges

Fashionnova currently offers the following shipping options:

Standard Shipping

Orders under $60 USD: $8 USD
Orders of $60 USD or more: Free Standard Shipping

Express Shipping

$15 USD

Free shipping applies only to the qualifying Standard Shipping option unless a specific promotion states otherwise.

Express Shipping and other upgraded delivery fees are generally non-refundable once the purchased shipping service has been provided.

An exception may apply where required by law or where Fashionnova failed to provide the shipping service that was purchased.

The shipping amount displayed and accepted during checkout will apply to the applicable order.

Tracking Your Order

After your order has been shipped, tracking information will normally be sent to the email address provided at checkout.

Please note that tracking information may not update immediately after a parcel is dispatched.

Depending on the carrier, it may take approximately 2–5 business days before the first tracking event becomes visible.

For international shipments, temporary tracking gaps may also occur while the parcel moves between:

Export processing facilities
International transportation hubs
Customs authorities
Destination-country logistics networks
Local delivery carriers

A temporary absence of tracking updates does not necessarily mean the parcel has stopped moving.

Split Shipments

In some cases, an order may be divided into two or more shipments.

This may happen when:

Products are stored in different fulfillment facilities
Certain products become available for shipment earlier than others
Different carriers are required
Operational or logistical reasons make separate shipment more efficient

If Fashionnova splits your order into multiple parcels, you will not normally be charged additional shipping fees unless an additional fee was clearly disclosed and accepted before payment.

You may receive separate tracking numbers for each package.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Before submitting your order, please verify all shipping information carefully, including:

Recipient's full name
Street address
Apartment, suite, or unit number
City
State or province
ZIP or postal code
Country
Any additional information required for successful delivery

If you notice an error after placing your order, please contact:

support@fashionnova.fun

as soon as possible.

We will make reasonable efforts to correct the address if the order has not yet entered fulfillment.

However, once an order has begun processing or has already been transferred to the carrier, we cannot guarantee that an address change can be completed.

If a package is delayed, returned, or cannot be delivered because of:

An incorrect address provided by the customer
Missing or incomplete address information
Failure to collect a package
Refusal of delivery
The carrier being unable to contact or locate the recipient

the customer may be responsible for reasonable reshipping or return-related costs where permitted by applicable law.

If additional payment is required for redelivery, Fashionnova will explain the available options and applicable charges before collecting the additional shipping fee.

Customs Duties and Import Charges

International orders may be subject to destination-country charges including:

Customs duties
Import taxes
VAT
Customs brokerage charges
Local handling fees
Other government-imposed import charges

Unless the product page or checkout specifically states that duties and taxes are included, these charges are generally the responsibility of the recipient.

Customs authorities in the destination country determine whether charges apply and the amount that must be paid.

Fashionnova does not control:

Customs assessments
Import tax rates
Customs processing times
Local import regulations

If a recipient refuses a package because applicable customs duties or taxes have not been paid, any eligible refund may, where permitted by law, be reduced by actual non-refundable costs associated with the shipment.

These costs may include:

Original shipping costs
Return shipping costs
Customs charges
Storage charges
Carrier handling fees

Mandatory consumer rights remain unaffected.

Shipping and Delivery Delays

Fashionnova works with shipping and logistics partners to deliver packages within the estimated timeframe.

However, occasional delays may occur.

If we become aware that an order cannot be shipped within a timeframe specifically promised to you, we will provide any notice, cancellation option, or refund right required under applicable law.

Please contact us at:

support@fashionnova.fun

if:

Tracking has shown no meaningful movement for approximately 7 business days, or
The estimated delivery timeframe has passed and your package has not arrived

When contacting us, please provide:

Your order number
Your tracking number
A brief description of the issue

This information allows our customer support team to review the shipment more efficiently.

Tracking Shows Delivered but Package Is Missing

If your tracking information shows Delivered but you cannot locate the package, please first check the common delivery locations around your property.

We recommend checking:

Mailbox
Front door
Porch
Garage
Side entrance
Building reception
Concierge desk
Package room
Designated safe place
Household members
Nearby neighbors

You should also contact the local delivery carrier directly, as the carrier may be able to provide additional delivery information.

If you still cannot locate the package, contact:

support@fashionnova.fun

Please provide your order number and tracking number.

Fashionnova may request additional information during the investigation, including:

Confirmation of the shipping address
Delivery photographs
Carrier correspondence
A written statement
Other reasonable delivery-related evidence

A carrier delivery scan may be considered relevant evidence of delivery, but each claim will be evaluated based on the available information, carrier investigation, and applicable consumer law.

A replacement or refund is not automatically guaranteed solely because a customer reports that a delivered package cannot be located. The appropriate resolution will depend on the circumstances of the case and applicable legal requirements.

Lost Packages

If a shipment is confirmed by the carrier or logistics provider as lost in transit, Fashionnova will review the circumstances and provide an appropriate resolution.

Depending on the situation, the available remedy may include:

Replacement
Reshipment
Refund

Customers may be required to cooperate with a carrier or logistics investigation before a lost-package claim can be finalized.

Damaged Packages

If your parcel arrives with visible external damage, we recommend documenting the package before opening it whenever reasonably possible.

Please take clear photographs showing:

The exterior of the package
The shipping label
Any visible damage to the packaging
The package contents after opening
Any damaged merchandise

Then contact:

support@fashionnova.fun

Please include your order number and the relevant photographs or other supporting evidence.

If the merchandise is confirmed to have been damaged during transportation, Fashionnova will provide an appropriate resolution based on the circumstances.

Possible resolutions may include:

Replacement
Reshipment
Partial refund
Full refund

The available remedy will depend on the condition of the merchandise, supporting evidence, carrier information, and applicable law.

Refused or Unclaimed Packages

Refusing a delivery or failing to collect a package does not automatically qualify as an authorized return.

If possible, please contact Fashionnova before refusing a shipment.

If a refused or unclaimed package is returned to an authorized return or fulfillment facility, any eligible refund will normally be reviewed after the parcel has been received and inspected.

Where permitted by law, the refund may be reduced by actual costs resulting from the refusal or failure to collect the parcel, including: